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    Policies
Business Hours: M-F 8am-5pm CST. Emails and voicemails are checked during office hours and throughout the evening and weekends.

Ordering: You may place orders online, by emailing Kimmy, or by calling 612-382-7023.

Payment Types: We accept Visa, MasterCard, Discover, and American Express. We also accept payment through PayPal.

Shipping and Delivery: We ship nationwide. All deliveries will take place M-F (non-holidays) and will have the choice of Express Mail, Priority Mail, or metro area personal delivery ($7.99 per address). Local deliveries include Minneapolis/St. Paul and surrounding suburbs. Deliveries will go out after a 1-3 business day/non holiday processing window. Processing time for custom baskets will vary depending on the complexity of design. Hospitals- Delivery is available with personal delivery only in the Twin Cities Metro area. Saturday deliveries can be requested.

Damages: Baskets a' la Kimmy does not provide any additional insurance on any package at the time of shipping therefore any damages that incur after the package has been handed off to the shipping carrier no longer lies with Baskets a' la Kimmy. We are therefore not liable for lost or stolen merchandise.

Package Tracking: Clients will be supplied a tracking number or delivery confirmation number so you have constant access to your package information.

USPS Track & Confirm

We place a high priority on getting your order shipped ASAP, but please note that we can't make any guarantees as seasonal peaks, large orders, weather or other circumstances may delay shipping. Once the carrier receives the package, we have no control over the actual delivery time. With the volume that USPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination within the expected timeframe. While unfortunate, we cannot provide a financial guarantee on another company's performance and we trust you will understand.

Special Delivery Instructions: If you are ordering a basket but want it shipped/delivered any time later than ASAP, please specify in your order under "Special Instructions" at checkout. Otherwise all orders will go out immediately after the 1-3 business day (non-holiday) processing window.

Shipping Chocolate: Please note that in the warm weather months of May-September Baskets a la Kimmy will make substitutions for chocolate items. Most items can be substituted for non-chocolate items at any time by emailing Kimmy and asking for a list of substitutions for a particular basket. Please reference basket in email.

Modifying/Canceling an Order: For orders that have already been processed (wrapped and boxed up) and need to be modified, a 15% fee will be imposed. If there is anything you need to change in the basket please email me before you place an order. If an order is cancelled at any time store credit will be issued. Store credit must be used up within one year of original purchase date. If the order has already been shipped, I cannot offer store credit. All orders are final once they leave for shipping.

Copyright: This site and everything on it is copyright protected and is not available to be copied or used in any manner. Any copying of contents, images or any other item from this site is illegal and will be subject to prosecution. Baskets a' la Kimmy works very hard at creating unique gift basket designs and would hope that you would appreciate this and not copy any ideas or designs.

Substitutions: Occasionally due to seasonality and/or availability, certain products may be temporarily or permanently unavailable and will be substituted with something similar and of equal or greater value. No refunds will be granted due to substitution. Historically, 99% of orders have been delivered with exactly the same products as listed.

Security and Privacy: Ordering from www.basketsalakimmy.com is easy, convenient, and very safe. All private information that you send to us (including credit card numbers, names, addresses, and telephone numbers) is encrypted, so your private information cannot be read as it travels over the Internet. Additionally, once your payment has been processed, we do not store your credit card information in a retrievable format.

Account Protection: Baskets a' la Kimmy uses Secure Sockets Layer (SSL) technology, which encrypts your order information to avoid the decoding of that information by unauthorized parties. Once you become a Baskets a' la Kimmy member, a password is required to access your account area, keeping your personal information private and secure. You can change your password as many times as you like, and we suggest you do so frequently.

Processing Time: Orders may take up to 1-3 business days (non holiday) (depending on in-stock items) to be processed before shipping. Custom orders and bulk orders may require additional processing time. See Custom Orders and Bulk Orders for additional information.

Bulk Orders: When ordering 10 or more of the same basket please contact me via email Kimmy. All bulk orders require a non-refundable 50% deposit at time of order and the balance will be charged upon shipping. Larger orders may require additional time to process before shipping or delivering out.

Custom Baskets: We can take custom basket orders at any time. If you have an idea for the holidays but don't need to send it out until December, we can still take your custom order(s) now and hold off on mailing them until your requested date. The holidays will be a very busy time so don't hesitate to contact us now. Please email Kimmy with the following information:
Event/occasion for gift basket
Price range
End user-who is it? Male/Female, Age Group, etc.
Ideas-colors, any specific items you want in the basket
Date needed

Baby Registry Custom Baskets: A custom gift basket using products from the parent's baby registry can be created just for you. This is a great way to give a special gift using gift registry items not only saves you time but will be extra special. Email Kimmy to start creating your custom basket now!

Wedding Registry Custom Baskets: A custom gift basket using products from the bride and groom's wedding registry can be created just for you. This is a great way to give a special gift using gift registry items not only saves you time but will be extra special. Email Kimmy to start creating your custom basket now!

Baby Flower Pot Designs: Give a custom painted flower pot to match the baby's nursery. Includes the "What to expect when you are expecting" book, baby plush lamb, lamb plush rattle, mini baby lotion, shampoo, bath gel, and powder, washcloth, and "It's a Boy" or "It's a Girl" candy bars. Email Kimmy to start creating a similar custom Baby Flower Pot Design gift basket now!

For all custom basket orders, a follow up email will be sent with 1-2 ideas for your custom basket within a week.

Gift Basket Emergencies: If you are having a gift basket emergency, please call Kimmy at 612-382-7023. Please leave a detailed message regarding type of basket, end user, price range, etc. so when I return your call I can have all the information necessary to relate to you what we have available to be shipped ASAP. A 15% rush surcharge may be added to move your basket order to the top of all orders and for working non-business hours in order to get your basket out the next day.
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